HOW DOES SHIPPING WORK?
Q: How much does shipping cost?
A: We only offer Free Shipping. Therefore any/all item(s) purchased on this website will not be charged a shipping fee.
Q: How do I check the status of my order?
A: You can track your order status in real-time by checking the shipping confirmation email sent to you within 3 business days. You can also contact us directly at contact.bookybalance@gmail.com to check the status of your order.
Q: How long will it take for my order to arrive?
A: Shipping times vary depending on your location. Orders are processed within 1 – 2 business days from the date of purchase and delivered within 7 – 15 business days for USA, 3 – 7 business days for Morocco. Shipping times may be affected by holidays, weather, or other unforeseen circumstances.
If your order hasn’t arrived yet within the estimated time, please contact our support team at contact.bookybalance@gmail.com, we will be happy to provide you with an update on your order.
If your order has not arrived within 20 days of the date of the original purchase, contact our support team for a full refund on your purchase.
(This policy excludes errors made by the customer when providing shipping details on their order(s) or missed parcel deliveries).
CHECKOUT PROCESS:
Q: Do I need to create an account to place an order?
A: No, we don’t have account services on this website.
Q: Can I make changes to my order after I’ve placed it?
A: Yes, we suggest notify us via email at contact.bookybalance@gmail.com within 48 hours of placing it. We will notify you via email once the changes have been applied.
PAYMENT OPTIONS:
Q: What payment methods do you accept?
A: We accept Paypal,Visa, MasterCard, American Express and Apple Pay
Q: Is my payment information secure?
A: Yes, we take the security of your payment information seriously. All payment transactions are encrypted and processed through secure payment gateways. This is made possible through the use of a Secure Sockets Layer (SSL) Certificate which establishes an encrypted connection between our website and your web browser.
WHICH BROWSER SHOULD I USE TO VIEW YOUR SITE?
We highly recommend that you browse with the latest version of Microsoft Internet Explorer, Mozilla Firefox, Google Chrome, Apple Safari or Samsung Internet.
CAN I CANCEL MY ORDER?
Cancellation requests must be requested within 24 hours of your order being placed. You can contact our customer service team at contact.bookybalance@gmail.com If we accept your cancellation request, we will inform you via email and confirm how we will send you the changed product or refund. Once shipped, item(s) cannot be cancelled or diverted. However, if you do decide to contact us, we will try our best to get your order delivered to you.
I HAVE PLACED AN ORDER WITH MULTIPLE ITEMS RECENTLY, CAN I COMBINE THEM INTO ONE PACKAGE?
Since we don’t stock all our offerings in one location, certain items will be delivered separately. Rest assured, all your items will reach you.
HOW DO WE CONTACT YOU WITH PRESSING INQUIRIES?
Reach us via email at contact.bookybalance@gmail.com and/or by phone at +212703-699842, we’ll get back to you as soon as possible.
